# Chat Cockpit

**Cockpit** displays the real-time statuses and performance of customer representatives (agents). Only root accounts have access.Data is reset at the end of each day.\ <br>

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#### Features

* WhatsApp account selection (if multiple WABAs are available, selection can be made).
* Agents are grouped by their status:
  * Online
  * Break
  * Invisible
  * Offline (collapsed by default, expandable on click).

#### Displayed Data

* **Username**
* **User status** (can be changed by root admin)
  * Offline agents’ status cannot be changed.
  * After a status change, data is **not** reset; data only resets at the end of the day.
* **Average First Response Time** (daily, real-time).
* **Average Resolution Time** (daily, real-time).
* **Active Chats**
* **Resolved Chats**
* **Reactivated from Archive**
* **Forwarded Chats**