Chat Cockpit

Cockpit displays the real-time statuses and performance of customer representatives (agents). Only root accounts have access.Data is reset at the end of each day.

Features

• WhatsApp account selection (if multiple WABAs are available, selection can be made).

• Agents are grouped by their status:

  • Online

  • Break

  • Invisible

  • Offline (collapsed by default, expandable on click).

Displayed Data

• Username

• User status (can be changed by root admin)

  • Offline agents’ status cannot be changed.

  • After a status change, data is not reset; data only resets at the end of the day.

• Average First Response Time (daily, real-time).

• Average Resolution Time (daily, real-time).

• Active Chats

• Resolved Chats

• Reactivated from Archive

• Forwarded Chats