# Chat Cockpit

**Cockpit** displays the real-time statuses and performance of customer representatives (agents). Only root accounts have access.Data is reset at the end of each day.\ <br>

<figure><img src="/files/r620rAQ6YE48XUXmZDGM" alt=""><figcaption></figcaption></figure>

#### Features

* WhatsApp account selection (if multiple WABAs are available, selection can be made).
* Agents are grouped by their status:
  * Online
  * Break
  * Invisible
  * Offline (collapsed by default, expandable on click).

#### Displayed Data

* **Username**
* **User status** (can be changed by root admin)
  * Offline agents’ status cannot be changed.
  * After a status change, data is **not** reset; data only resets at the end of the day.
* **Average First Response Time** (daily, real-time).
* **Average Resolution Time** (daily, real-time).
* **Active Chats**
* **Resolved Chats**
* **Reactivated from Archive**
* **Forwarded Chats**


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://whatsapp.desk360.com/chat/chat-cockpit.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.