# User Report

**User Reports** allow you to measure the performance of each customer representative (agent).

#### Page Features

* Date filter (default: last 30 days).

#### Displayed Data

* **Username**
* **Average First Response Time** (average time of the first reply after the chat is assigned).
* **Average Resolution Time** (time until the chat is moved to archive, including those reactivated from archive).
* **Assigned Chats** (chats directed to the agent, including forwarded ones).
* **Resolved Chats** (chats archived by the agent).

  > Note: Chats automatically archived after 24 hours are **not** included in the “Resolved Chats” count.
* **Reactivated from Archive**
* **Forwarded Chats**

#### Report Download

At the bottom of the page, you can click the **“Send Report”** button to receive all data for the selected date range as a CSV sent to your email address.

**CSV columns:** Username, Average First Response Time, Average Resolution Time, Assigned Chats, Resolved Chats, Reactivated from Archive, Forwarded Chats.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://whatsapp.desk360.com/chat/user-report.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.