API Documentation

💬 Introduction

​Desk360 API is a Representational State Transfer (REST) ​​structure that provides operations such as: ◾Reading ◾Modifying ◾Adding data ◾Deleting data from your help desk.

Desk360 APIs also support Cross-Origin Resource Sharing (CORS).

✨ HTTP Methods

The list of API commands used by Desk360

Command	Description
GET	Fetches object(s)
POST	Creates an object
PUT	Updates/Modifies an object
DELETE	Deletes an object

All API requests must reach the secure endpoint i.e. HTTPS only

💨 Rate Limit

This rate limit applies are based on IP address.

Plan	Rate Limit/Minute
Business	60

• Make sure to apply the rate limit-best practices and it stays within the rate limit.

• Make sure to make API calls in a safe layer such as your backend, not front-end or your mobile application.

• Remind that even invalid requests are included in the rate limit.

Check your current rate limit status by looking at the following HTTP headers returned in response to each API request:

HTTP/1.1 200 OK
Content-Type: application/json
X-RateLimit-Limit: 60
X-RateLimit-Remaining: 58

Title	Description
X-RateLimit-Limit	Total number of API calls allowed per minute.
X-RateLimit-Remaining	The number of requests remaining in the current rate limit window.
X-RateLimit-Reset	The reset time in Unix epoch time format.
Retry-After	The number of seconds you should wait in order to trigger your next API request. This header is returned only when the rate limit is reached.

If your API request is received after the rate limit is reached, Desk360 will return an error in the response. The Retry-After value in the response header will tell you how long to wait before sending another API request.

HTTP/1.1 200 OK
Content-Type: application/json
Retry-After: 26

🚀 Getting Started

🔒 Authentication

Who can access my helpdesk? Can anyone see my data?

Before prioritizing a ticket or responding to a customer or using any of the APIs listed above, you must authenticate or log in as you sign in to your helpdesk web portal.

To authenticate the request, you can use your personal. You can obtain your API token with a request with your username and password.

All Desk360 API endpoints (except login) need this token in order to respond to your request.

Obtain your token with a request.

You can directly use v1/login endpoint in order to create/obtain an API token. This API will return an auto-generate a token and returns it.

To make it secure, the maximum wrong login attempt is fixed to 5 per minute.

Correct attempts do not affect the limits.

Login

POST https://public-api.desk360.com/v1/login

Use a valid email and password pair to obtain a token.

Request Body

Name	Type	Description
email	string	An email that is already registered
password	string	The user's password

200 Your API access token return as "token"

{
    "access_token": "1|iybflVqHloQdz9QH4PIkX0q1Od68T9sDrKCtnuxW6f78ad5b",
    "token_type": "Bearer"
}

cURL

curl --location --request POST 'https://public-api.desk360.com/v1/login' \
--header 'Content-Type: application/json' \
--data-raw '{
    "email": "[e-mail]",
    "password": "YOUR_PASSWORD"
}'

C#

var client = new RestClient("https://public-api.desk360.com/v1/login");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Content-Type", "application/json");
request.AddParameter("application/json", "{\n    \"email\": \"[e-mail]\",\n    \"password\": \"YOUR_PASSWORD\"\n}",  ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n    \"email\": \"[e-mail]\",\n    \"password\": \"YOUR_PASSWORD\"\n}");
Request request = new Request.Builder()
  .url("https://public-api.desk360.com/v1/login")
  .method("POST", body)
  .addHeader("Content-Type", "application/json")
  .build();
Response response = client.newCall(request).execute();

JavaScript

var axios = require('axios');
var data = JSON.stringify({"email":"[e-mail]","password":"YOUR_PASSWORD"});

var config = {
  method: 'post',
  url: 'https://public-api.desk360.com/v1/login',
  headers: { 
    'Content-Type': 'application/json'
  },
  data : data
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

PHP

<?php
$client = new http\Client;
$request = new http\Client\Request;
$request->setRequestUrl('https://public-api.desk360.com/v1/login');
$request->setRequestMethod('POST');
$body = new http\Message\Body;
$body->append('{
    "email": "[e-mail]",
    "password": "YOUR_PASSWORD"
}');
$request->setBody($body);
$request->setOptions(array());
$request->setHeaders(array(
  'Content-Type' => 'application/json'
));
$client->enqueue($request)->send();
$response = $client->getResponse();
echo $response->getBody();

Python

import requests

url = "https://public-api.desk360.com/v1/login"

payload="{\n    \"email\": \"[e-mail]\",\n    \"password\": \"YOUR_PASSWORD\"\n}"
headers = {
  'Content-Type': 'application/json'
}

response = requests.request("POST", url, headers=headers, data=payload)

print(response.text)

📎 Attachments

The following endpoints are supported with attachments:

◾Sending a media message ◾Sending a interactive message

Please follow the guidelines listed below:

• Only files on a local machine can be added using the API. You can not use links!

• Content-Type should always be multi-part/form-data for attached requests.

❌ Errors

I received an error. How can I solve it?

API requests that cause errors will return an appropriate HTTP status code to help determine the type of error. You can use the following table to understand what each code means:

HTTP Status Code	Status Code Definition	Description
400	Client or Validation Error	The request body/query string is not in the correct format. For example, the Send a message API requires the to field to be submitted as part of the request, and if it is missing, this status code is returned.
401	Authentication Failure	This indicates that the Authorization field is either missing or incorrect. Check Authentication for more information.
404	Requested Resource not Found	The request contains an invalid ID or invalid parameters in the URL. For example, an API call to retrieve a integration with an invalid ID will return an HTTP 404 status code to inform you that no such integration exists.
405	Method not allowed	This API request has used the wrong HTTP method. For example, a DELETE requested on /integrations endpoint will return an HTTP 405 as /integrations allows only GET requests.
406	Unsupported Accept Header	Only application/json and */* are supported. When uploading files multipart/form-data are supported.
415	Unsupported Content-type	Only application/json is supported.
429	Rate Limit Exceeded	The API rate limit allowed for your Desk360 domain has been exhausted. Check Rate Limit.
500	Unexpected Server Error	You can't do much more here. This indicates an error on the Desk360 side. Please email us your API script with response headers. We will contact you and fix this issue as soon as possible.

Sample error response

In addition to the HTTP status code, most errors also return a response with more information to help you troubleshoot the error. An example error response is shown below. The format of the error response is explained after the example.

    "error": {
        "code": "failed_validation",
        "message": "The to field is required."
        "doc_url": "https://docs.desk360.com/api"
    }
}

Error Response Fields

Field	Description
code	Custom error code that is machine-parseable.
message	Descriptive error message.
doc_url	A link to guide you if there is a solution on the documentation.

Error Codes

Code	Description
authentication_exception	Authentication failed. The token is missing or invalid. Do not forget to put "Bearer" in the beginning of your token. eg: "Bearer YOUR-API-TOKEN"
method_not_allowed_exception	If the method and endpoint is mismatched, you will get this error. Please check the endpoint method. eg: Products only allows GET method.
not_found_exception	You may have made a typo in your request URL.
model_not_found_exception	Requested resource not found, the resource maybe deleted or maybe the resource is not yours.
internal_server_error	The error is coming from our servers. If you have been receiving this error message for a while, contact us.
insecure_request_exception	HTTP is not allowed. Use HTTPS instead.
too_many_requests_exception	Check Rate Limit.
invalid_credentials	You typed your email/password wrong.
too_many_attempts	If you entered your email/password wrong more than 5 times, you should wait for a minute.
not_authorized	You do not have permission to modify the resource.
not_found	Requested resource not found, the resource maybe deleted or maybe the resource is not yours.
failed_validation	This is a validation error, please read the message and apply what it says.

📄 Pagination

API responses that return a list of objects are paginated, for example, View Integration List. Add the parameter page to the query string to navigate through the pages. The page number starts from 1 and each page is fixed to show 20 objects.

https://public-api.desk360.com/api/v1/integrations?page=1

The "Link" header in the response will be showing the next page if it exists:

Headers
"Link" : <https://public-api.desk360.com/v1/integrations?page=2>; rel=next

If you are on the last page the link header will not be filled.

✅ Best Practices

• Whenever it is possible, please queue API calls on your side. This allows you to buffer recent calls to avoid reaching the rate limit. Once you reach the rate limit, retry API calls after the retry period.

• Whenever it is feasible, cache the data that does not change much on your side. For example, the mapping between agent name and ID is extremely unlikely to change, so it is a useful approach to cache this data to avoid the rate limit.

• Avoid making API calls directly from a mobile app, instead, send the request to your servers and make API calls from there. This ensures that if an API endpoint is changed, you can make and deploy the change on your server instead of updating your application and forcing your customers to the latest version.

Integrations

Apart from its competitors, Desk360 enables its customers to manage multiple integrations under one account.

In order to find your Integration ID, visit Integrations.

Integrations

GET https://public-api.desk360.com/v1/integrations

List of your integrations.

Headers

Name	Type	Description
Authorization *	string	Your API token

200

[
    {
        "id": 11,
        "display_name": "YourIntegration1",
        "phone_number": "[phone]"
    },
    {
        "id": 22,
        "name": "YourIntegration2",
        "logo": "[phone]"
    }
]

Code Samples

cURL

curl --location --request GET 'https://public-api.desk360.com/v1/integrations' \
--header 'Authorization: Bearer YOUR_API_TOKEN'

C#

var client = new RestClient("https://public-api.desk360.com/v1/integrations");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://public-api.desk360.com/v1/integrations")
  .method("GET", null)
  .addHeader("Authorization", "Bearer YOUR_API_TOKEN")
  .build();
Response response = client.newCall(request).execute();

JavaScript

var axios = require('axios');

var config = {
  method: 'get',
  url: 'https://public-api.desk360.com/v1/integrations',
  headers: { 
    'Authorization': 'Bearer YOUR_API_TOKEN'
  }
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://public-api.desk360.com/v1/integrations',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Authorization: Bearer YOUR_API_TOKEN'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

Python

import requests

url = "https://public-api.desk360.com/v1/integrations"

payload={}
headers = {
  'Authorization': 'Bearer YOUR_API_TOKEN'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

WhatsApp Message Templates

WhatsApp message templates are message formats that let you deliver multiple notifications to customers who have agreed to receive them via WhatsApp.

WhatsApp Message Templates

GET https://public-api.desk360.comv1/integrations/:integrationId/conversations/templates

Get WhatsApp message template and languages list from a product.

Path Parameters

Name	Type	Description
IntegrationId *	Integer	The ID of your integration

Headers

Name	Type	Description
Authorization *	String	Your API Token

200

[
  {
    "id": 75,
    "name": "template_02",
    "category_editable": false,
    "sendable": true,
    "category": {
      "value": 2,
      "label": "template-messages.new.custom",
      "subLabel": "template-messages.new.custom-subtitle",
      "status": 1,
      "children": []
    },
    "category_label": "template-messages.new.custom",
    "supported_languages": [
      {
        "label": "English",
        "value": 1,
        "filled": true
      },
      {
        "label": "Türkçe",
        "value": 2,
        "filled": true
      }
    ],
    "translations": [
      {
        "language_id": 1,
        "language": "English",
        "header_type": null,
        "header_variables": null,
        "header": null,
        "header_file": null,
        "body": "English content test",
        "body_variables": null,
        "footer": null,
        "variables": [],
        "buttons": [],
        "editable": true,
        "status": "template-messages.in-review",
        "status_value": 1,
        "quality": "template-messages.quality-unavailable",
        "updated_at": "2024-05-31T06:33:30.000000Z"
      },
      {
        "language_id": 2,
        "language": "Türkçe",
        "header_type": {
          "value": 4,
          "label": "TEXT"
        },
        "header_variables": [
          {
            "id": "",
            "key": "1",
            "value": "Header 1"
          }
        ],
        "header": "Merhaba {{1}} ,",
        "header_file": null,
        "body": "Merhaba {{1}}, Sipariş takip numaranız: {{2}} Bu takip numarası ile siparişinizin durumunu sorgulayabilirsiniz.",
        "body_variables": [
          {
            "id": "",
            "key": "1",
            "value": "Ahmet Kara"
          },
          {
            "id": "",
            "key": "2",
            "value": "SP123456789"
          }
        ],
        "footer": null,
        "variables": [
          "header-1",
          "body-1",
          "body-2"
        ],
        "buttons": [],
        "editable": true,
        "status": "template-messages.active",
        "status_value": 2,
        "quality": "template-messages.quality-unavailable",
        "updated_at": "2024-05-30T12:16:37.000000Z"
      }
    ],
    "created_at": "2024-05-30T12:14:28.000000Z",
    "updated_at": "2024-05-31T06:33:30.000000Z"
  }
]

Code Samples

cURL

curl --location --request GET 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/?page=1' \--header 'Authorization: Bearer YOUR_API_TOKEN'

C#

var client = new RestClientRestClient("https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates");
client.Timeout = -1;
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
Request request = new Request.Builder()
  .url("https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates")
  .method("GET", null)
  .addHeader("Authorization", "Bearer YOUR_API_TOKEN")
  .build();
Response response = client.newCall(request).execute();

Javascript

var axios = require('axios');

var config = {
  method: 'get',
  url: 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates',
  headers: { 
    'Authorization': 'Bearer YOUR_API_TOKEN', 
  }
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'Authorization: Bearer YOUR_API_TOKEN',
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

Python

import requests

url = "https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates"

payload={}
headers = {
  'Authorization': 'Bearer YOUR_API_TOKEN',
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

Send WhatsApp Message Template

POST https://public-api.desk360.com/v1/integrations/:integrationsId/conversations/templates/send

Send active WhatsApp message template to a WhatsApp number. If you send with attachments, use form-data. You can also send other body parameters with form-data as well.

Path Parameters

Name	Type	Description
IntegrationId *	Integer	The ID of your integration

Headers

Name	Type	Description
Authorization *	string	Your API Token

Request Body

Name	Type	Description
template_id *	Integer	The template id of the template to be sent.
language_id *	Integer	The language id of the template to be sent.
destinations[] *	array	Required parameters for the template. The key list received in the template list should be used as a key during submission.
destinations.*.phone *	string	WhatsApp number to be sent. It should start with (+) and a country code.
destinations.*.parameters	object	Required parameters for the template. The key list received in the template list should be used as a key during submission.
attachment	file	Attachment for the message template (only allowed in form-data).

200

{
    "message_id": "gBEGkFBXUQRnAglW0luHY8xsrFk"
}

Code Samples

cURL

curl --location --request POST 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send' \
--header 'Authorization: YOUR_API_TOKEN' \
--form 'template_id="1"' \
--form 'language_id="1"' \
--form 'destinations[0][phone]="[phone]"' \
--form 'destinations[0][parameters][header-1]="Header 1"' \
--form 'destinations[0][parameters][body-1]="Body 1"' \
--form 'destinations[0][parameters][body-2]="Body 2"' \
--form 'attachment=@"/test_image.jpg"'

C#

var options = new RestClientOptions("https://public-api.desk360.com")
{
  MaxTimeout = -1,
};
var client = new RestClient(options);
var request = new RestRequest("/v1/integrations/integrationId/conversations/templates/send", Method.Post);
request.AddHeader("Authorization", "YOUR_API_TOKEN");
request.AlwaysMultipartFormData = true;
request.AddParameter("template_id", "1");
request.AddParameter("language_id", "1");
request.AddParameter("destinations[0][phone]", "[phone]");
request.AddParameter("destinations[0][parameters][header-1]", "Header 1");
request.AddParameter("destinations[0][parameters][body-1]", "Body 1");
request.AddParameter("destinations[0][parameters][body-2]", "Body 2");
request.AddFile("attachment", "/test_image.jpg");
RestResponse response = await client.ExecuteAsync(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("template_id","1")
  .addFormDataPart("language_id","1")
  .addFormDataPart("destinations[0][phone]","[phone]")
  .addFormDataPart("destinations[0][parameters][header-1]","Header 1")
  .addFormDataPart("destinations[0][parameters][body-1]","Body 1")
  .addFormDataPart("destinations[0][parameters][body-2]","Body 2")
  .addFormDataPart("attachment","test_image.jpg",
    RequestBody.create(MediaType.parse("application/octet-stream"),
    new File("/test_image.jpg")))
  .build();
Request request = new Request.Builder()
  .url("https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send")
  .method("POST", body)
  .addHeader("Authorization", "YOUR_API_TOKEN")
  .build();
Response response = client.newCall(request).execute();

Javascript

const axios = require('axios');
const FormData = require('form-data');
const fs = require('fs');
let data = new FormData();
data.append('template_id', '1');
data.append('language_id', '1');
data.append('destinations[0][phone]', '[phone]');
data.append('destinations[0][parameters][header-1]', 'Header 1');
data.append('destinations[0][parameters][body-1]', 'Body 1');
data.append('destinations[0][parameters][body-2]', 'Body 2');
data.append('attachment', fs.createReadStream('/test_image.jpg'));

let config = {
  method: 'post',
  maxBodyLength: Infinity,
  url: 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send',
  headers: { 
    'Authorization': 'YOUR_API_TOKEN', 
    ...data.getHeaders()
  },
  data : data
};

axios.request(config)
.then((response) => {
  console.log(JSON.stringify(response.data));
})
.catch((error) => {
  console.log(error);
});

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('template_id' => '1','language_id' => '1','destinations[0][phone]' => '[phone]','destinations[0][parameters][header-1]' => 'Header 1','destinations[0][parameters][body-1]' => 'Body 1','destinations[0][parameters][body-2]' => 'Body 2','attachment'=> new CURLFILE('/test_image.jpg')),
  CURLOPT_HTTPHEADER => array(
    'Authorization: YOUR_API_TOKEN'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

Python

import requests

url = "https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send"

payload = {'template_id': '1',
'language_id': '1',
'destinations[0][phone]': '[phone]',
'destinations[0][parameters][header-1]': 'Header 1',
'destinations[0][parameters][body-1]': 'Body 1',
'destinations[0][parameters][body-2]': 'Body 2'}
files=[
  ('attachment',('test_image.jpg',open('/test_image.jpg','rb'),'image/png'))
]
headers = {
  'Authorization': 'YOUR_API_TOKEN'
}

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

Bulk Send WhatsApp Message Template

POST https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send/bulk

Send active WhatsApp message template to multiple WhatsApp number. If you send with attachments, use form-data. You can also send other body parameters with form-data as well.

Path Parameters

Name	Type	Description
IntegrationId *	Integer	The ID of your integration

Headers

Name	Type	Description
Authorization *	string	Your API Token

Request Body

Name	Type	Description
template_id *	Integer	The template id of the template to be sent.
language_id *	Integer	The language id of the template to be sent.
destinations[]	array	Destinations for the template.
destinations.*.phone	string	WhatsApp number to be sent. It should start with (+) and a country code.
parameters	object	Required parameters for the template. The key list received in the template list should be used as a key during submission.
attachment	file	Attachment for the message template (only allowed in form-data).
destinations_file	file	WhatsApp numbers csv file to be sent. It should start with (+) and a country code.

200

{
    "phones": [
        "[phone]"
    ]
}

Code Samples

cURL

curl --location --request POST 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send/bulk' \
--header 'Authorization: YOUR_API_TOKEN' \
--form 'template_id="1"' \
--form 'language_id="1"' \
--form 'destinations[0][phone]="[phone]"' \
--form 'parameters[header-1]="Header 1"' \
--form 'parameters[body-1]="Body 1"' \
--form 'parameters[body-2]="Body 2"' \
--form 'attachment=@"/test_image.jpg"'

C#

var options = new RestClientOptions("https://public-api.desk360.com")
{
  MaxTimeout = -1,
};
var client = new RestClient(options);
var request = new RestRequest("/v1/integrations/:integrationId/conversations/templates/send/bulk", Method.Post);
request.AddHeader("Authorization", "YOUR_API_TOKEN");
request.AlwaysMultipartFormData = true;
request.AddParameter("template_id", "1");
request.AddParameter("language_id", "1");
request.AddParameter("destinations[0][phone]", "[phone]");
request.AddParameter("parameters[header-1]", "Header 1");
request.AddParameter("parameters[body-1]", "Body 1");
request.AddParameter("parameters[body-2]", "Body 2");
request.AddFile("attachment", "/test_image.jpg");
RestResponse response = await client.ExecuteAsync(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("template_id","1")
  .addFormDataPart("language_id","1")
  .addFormDataPart("destinations[0][phone]","[phone]")
  .addFormDataPart("parameters[header-1]","Header 1")
  .addFormDataPart("parameters[body-1]","Body 1")
  .addFormDataPart("parameters[body-2]","Body 2")
  .addFormDataPart("attachment","test_image.jpg",
    RequestBody.create(MediaType.parse("application/octet-stream"),
    new File("/test_image.jpg")))
  .build();
Request request = new Request.Builder()
  .url("https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send/bulk")
  .method("POST", body)
  .addHeader("Authorization", "YOUR_API_TOKEN")
  .build();
Response response = client.newCall(request).execute();

JavaScript

const axios = require('axios');
const FormData = require('form-data');
const fs = require('fs');
let data = new FormData();
data.append('template_id', '1');
data.append('language_id', '1');
data.append('destinations[0][phone]', '[phone]');
data.append('parameters[header-1]', 'Header 1');
data.append('parameters[body-1]', 'Body 1');
data.append('parameters[body-2]', 'Body 2');
data.append('attachment', fs.createReadStream('/test_image.jpg'));

let config = {
  method: 'post',
  maxBodyLength: Infinity,
  url: 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send/bulk',
  headers: { 
    'Authorization': 'YOUR_API_TOKEN', 
    ...data.getHeaders()
  },
  data : data
};

axios.request(config)
.then((response) => {
  console.log(JSON.stringify(response.data));
})
.catch((error) => {
  console.log(error);
});

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send/bulk',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('template_id' => '1','language_id' => '1','destinations[0][phone]' => '[phone]','parameters[header-1]' => 'Header 1','parameters[body-1]' => 'Body 1','parameters[body-2]' => 'Body 2','attachment'=> new CURLFILE('/test_image.jpg')),
  CURLOPT_HTTPHEADER => array(
    'Authorization: YOUR_API_TOKEN'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

Python

import requests

url = "https://public-api.desk360.com/v1/integrations/:integrationId/conversations/templates/send/bulk"

payload = {'template_id': '1',
'language_id': '1',
'destinations[0][phone]': '[phone]',
'parameters[header-1]': 'Header 1',
'parameters[body-1]': 'Body 1',
'parameters[body-2]': 'Body 2'}
files=[
  ('attachment',('desk360_facebook.png',open('/test_image.jpg','rb'),'image/png'))
]
headers = {
  'Authorization': 'YOUR_API_TOKEN'
}

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

WhatsApp Messages

Use the messages node to send text, location, contact, media, interactive, location request and read receipt message to your customers.

Send WhatsApp Message

POST https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages

Send message to an active WhatsApp number.

Path Parameters

Name	Type	Description
IntegrationId*	Integer	The ID of your integration

Headers

Name	Type	Description
Authorization *	string	Your API Token

Request Body

Name	Type	Description
to*	string	WhatsApp number to be sent. It should start with (+) and a country code.
text *	string	Message body. It should max 4096 chars.

200

{
    "message_id": "gBEGkFBXUQRnAgnoOJ1ESPKBwME"
}

Code Samples

cURL

curl --location --request POST 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--form 'to="+90xxxxxxxxxx"' \
--form 'text="Hello!"'

C#

var options = new RestClientOptions("https://public-api.desk360.com")
{
  MaxTimeout = -1,
};
var client = new RestClient(options);
var request = new RestRequest("/v1/integrations/:integrationId/conversations/messages", Method.Post);
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
request.AlwaysMultipartFormData = true;
request.AddParameter("to", "+90xxxxxxxxxx");
request.AddParameter("text", "Hello!");
RestResponse response = await client.ExecuteAsync(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = new MultipartBody.Builder().setType(MultipartBody.FORM)
  .addFormDataPart("to","+90xxxxxxxxxx")
  .addFormDataPart("text","Hello!")
  .build();
Request request = new Request.Builder()
  .url("https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages")
  .method("POST", body)
  .addHeader("Authorization", "Bearer YOUR_API_TOKEN")
  .build();
Response response = client.newCall(request).execute();

JavaScript

const axios = require('axios');
const FormData = require('form-data');
let data = new FormData();
data.append('to', '+90xxxxxxxxxx');
data.append('text', 'hello!');

let config = {
  method: 'post',
  maxBodyLength: Infinity,
  url: 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages',
  headers: { 
    'Authorization': 'Bearer YOUR_API_TOKEN', 
    ...data.getHeaders()
  },
  data : data
};

axios.request(config)
.then((response) => {
  console.log(JSON.stringify(response.data));
})
.catch((error) => {
  console.log(error);
});

PHP

<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_POSTFIELDS => array('to' => '+90xxxxxxxxxx','text' => 'Hello!'),
  CURLOPT_HTTPHEADER => array(
    'Authorization: Bearer YOUR_API_TOKEN'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

Python

import requests

url = "https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages"

payload = {'to': '+90xxxxxxxxxx',
'text': 'Hello!'}
files=[

]
headers = {
  'Authorization': 'Bearer YOUR_API_TOKEN'
}

response = requests.request("POST", url, headers=headers, data=payload, files=files)

print(response.text)

Send WhatsApp Location Message

POST https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages

Send location message to an active WhatsApp number.

Path Parameters

Name	Type	Description
IntegrationId*	Integer	The ID of your integration

Headers

Name	Type	Description
Authorization *	String	Your API Token

Request Body

Name	Type	Description
to*	String	WhatsApp number to be sent. It should start with (+) and a country code.
location*	Object	An object of the message.
location.longitude*	Numeric	Longitude of location.
location.latitude*	Numeric	Latitude of location.
location.name*	String	Name of location.
location.address*	String	Address of location.

200

{
    "message_id": "gBEGkFBXUQRnAgn3kXajlucbaso"
}

Code Samples

cURL

curl --location --request POST 'https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages/locations' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer YOUR_API_TOKEN' \
--data '{
    "to": "+90xxxxxxxxxx",
    "location": {
        "longitude": -122.425332,
        "latitude": 37.758056,
        "name": "Facebook HQ",
        "address": "1 Hacker Way, Menlo Park, CA 94025"
    }
}'

C#

var options = new RestClientOptions("https://public-api.desk360.com")
{
  MaxTimeout = -1,
};
var client = new RestClient(options);
var request = new RestRequest("/v1/integrations/:integrationId/conversations/messages/locations", Method.Post);
request.AddHeader("Content-Type", "application/json");
request.AddHeader("Authorization", "Bearer YOUR_API_TOKEN");
var body = @"{" + "\n" +
@"    ""to"": ""+90xxxxxxxxxx""," + "\n" +
@"    ""location"": {" + "\n" +
@"        ""longitude"": -122.425332," + "\n" +
@"        ""latitude"": 37.758056," + "\n" +
@"        ""name"": ""Facebook HQ""," + "\n" +
@"        ""address"": ""1 Hacker Way, Menlo Park, CA 94025""" + "\n" +
@"    }" + "\n" +
@"}";
request.AddStringBody(body, DataFormat.Json);
RestResponse response = await client.ExecuteAsync(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{\n    \"to\": \"+90xxxxxxxxxx\",\n    \"location\": {\n        \"longitude\": -122.425332,\n        \"latitude\": 37.758056,\n        \"name\": \"Facebook HQ\",\n        \"address\": \"1 Hacker Way, Menlo Park, CA 94025\"\n    }\n}");
Request request = new Request.Builder()
  .url("https://public-api.desk360.com/v1/integrations/:integrationId/conversations/messages/locations")
  .method("POST", body)
  .addHeader("Content-Type", "application/json")
  .addHeader("Authorization", "Bearer YOUR_API_TOKEN")
  .build();
Response response = client.newCall(request).execute();

JavaScript

const axios = require('axios');
let data = JSON.stringify({
  "to": "+90xxxxxxxxxx",
  "location": {
    "longitude": -122.425332,
    "latitude": 37.758056,