Desk360 Balance Management
With Desk360 Wallet, you can manage the payment processes of many services you benefit from such as WhatsApp Business API setup, subscription, adding new users, and WhatsApp Message Templates from a single place. Before you benefit from a paid service, you need to top up your wallet balance. You can also see the details of the transactions made with your wallet and receive an invoice.
Wallet Management
You can manage your payment processes such as adding/updating cards, viewing balance, balance top-up, and refund requests, and access your wallet history via Desk360 wallet.
Adding/Updating Cards: You can follow these steps to add a card to use in your wallet: Wallet > Add Payment Method. In the window that pops up, simply enter your card information and save the information you have entered. You can save only 1 card in your wallet. You can change the card information you have previously entered by clicking on the 3 dots on the top right of the card you have saved on the Wallet page.
Balance viewing and top-up: You can view your current balance by going to your Desk360 Wallet or you can top up balance to your wallet via bank transfer or credit/debit card methods by following these steps: Wallet > Add Balance.
After accessing the “Add Balance” page, you need to type the amount you want to add. The minimum amount you can add to your wallet is 50 USD. Once you have set the amount, you can proceed to the “Payment Method” page.
On the Payment Method page, you can choose the method that suits your needs from the Bank Transfer or Card options.
If you choose the Bank Transfer method, you can see the transaction summary of your payment on the right side of the screen. After completing this step, you will be directed to the “Wire Transfer Instructions” page. On this page, you can access your payment summary and access the details of the account to which you will make the bank transfer. You can quickly copy the account information by using the copy function on the right of the account detail lines. You can enter your bank transfer by pressing the Enter Bank Transfer button.
This process does not automatically transfer money from your account. You need to transfer money to your Desk360 bank account following the instructions shared with you.
If you choose to pay with a card, you can make the payment using the card whose information you entered before or with new card information. You can see your payment summary on the right side of the screen and continue the payment process.
Balance History: You can follow these steps to view the balance history of your wallet: Wallet > Balance history. On this page, you can view your current balance, the latest status of your top-ups and expenditures, and search by entering a date filter. You can download a summary of your wallet history by clicking on the button to the right of the date filter.
Invoice Information: You can follow these steps to view and edit your invoice information: Wallet > Invoice Information or Settings > Invoice Information.
On this screen, you can access and edit your invoice information or view your previously issued invoices.
On this page, you can access the invoice editing screen by clicking on the Edit button in the upper right corner. On the invoice editing screen, you need to fill in the fields by selecting the suitable option from the Personal or Business options. All fields must be filled in. You can also access your past invoices by clicking on See All Invoices. Invoices will be sent to your email address.
Auto Recharge
To avoid hitting fee limits during sending, users can set up an auto top-up when their balance falls below a certain threshold.
After making a minimum initial deposit of $50, they can enter the desired additional amount in the field below. This additional amount must also be at least $50.
WABA Pricing
Meta has transitioned from a conversation-based pricing model to a per-delivered-message pricing model. Each outbound message is billed individually, and charges are determined by message category and destination country.
The four applicable message categories are:
Marketing – Promotional content, special offers, announcements.
Utility – Account updates, confirmations, reminders, notifications.
Authentication – One-time passcodes, login verifications.
Service – Responses to customer-initiated conversations. (Service messages sent within the 24-hour customer service window remain free of charge.)
Regional Pricing (Indicative USD Rates)
Turkey
~0.010–0.012
~0.005–0.006
~0.008–0.009
Europe (examples: FR, DE, UK)
FR: ~0.143 / DE: ~0.137 / UK: ~0.053
FR: ~0.030–0.085 / DE: ~0.055 / UK: ~0.022
FR: ~0.069 / DE: ~0.077 / UK: ~0.036
North America (US/Canada)
~0.025
~0.004
~0.0135
Note: Rates vary by market and currency. For precise and up-to-date pricing, consult Meta’s official Message Rate Card Tool.
Key Considerations
Service messages are free within the 24-hour response window when initiated by the customer.
Entry-point initiated conversations (via Ads or website buttons) allow businesses to send messages free of charge for 72 hours.
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