# Auto Replies With the WhatsApp Auto Reply feature, you can automatically send messages such as greetings, information, or legal texts to customers at scheduled days and times. This increases customer satisfaction and shortens response times. Auto replies can be deleted or edited. \ **a) Creating an Auto Reply** Click the Add Auto Reply button and fill in the following fields: * Name: Maximum 50 characters. This is the name displayed in the list. * Description: The content of the message to be sent. Maximum 4096 characters. You can optionally attach files in .jpeg, .jpg, .pdf, .doc, .mp4, .png formats. * Day Selection: Specifies the days the message will be sent. If no time is selected, it will be valid all day. * Time Selection: Optionally define the time range during which the message will be sent. After completing all fields, click Save to activate the auto reply. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://whatsapp.desk360.com/desk360-chat-settings/auto-replies.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.