# Quick Response

Quick Replies help support agents save time by creating predefined answers to frequently asked questions. This way, the support team can send ready-made responses with a single click instead of typing repetitive answers manually.<br>

**a) Creating a Quick Response**

Click the + Add Quick Response button at the top right. Fill in the following fields in the form:

* Title: A short name describing the reply.
* Content: The message to be sent to the customer. Formatting (bold, italic, link, emoji) is supported.
* Status: Specifies whether the reply is active or inactive.

After completing all fields, click the Save button. Use the ✏️ icon to edit and the 🗑️ icon to delete the reply. Deletion is irreversible.

**b) Sending a Quick Response**

You can use defined quick replies during an active conversation with these steps:

* Open the chat screen.
* Select an active customer conversation.
* Click the quick reply icon next to the message box.
* The list of defined replies will appear. Select the appropriate one.
* The reply content will be automatically added to the message box. You can edit it if needed.
* Click the Send button to send the message.

Notes:

* Only active replies are visible.
* You can send multiple quick replies to a customer consecutively.
* Replies can be edited and personalized.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://whatsapp.desk360.com/desk360-chat-settings/quick-response.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.