> For the complete documentation index, see [llms.txt](https://whatsapp.desk360.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatsapp.desk360.com/desk360-chat-settings/quick-response.md).

# Quick Response

Quick Replies help support agents save time by creating predefined answers to frequently asked questions. This way, the support team can send ready-made responses with a single click instead of typing repetitive answers manually.<br>

**a) Creating a Quick Response**

Click the + Add Quick Response button at the top right. Fill in the following fields in the form:

* Title: A short name describing the reply.
* Content: The message to be sent to the customer. Formatting (bold, italic, link, emoji) is supported.
* Status: Specifies whether the reply is active or inactive.

After completing all fields, click the Save button. Use the ✏️ icon to edit and the 🗑️ icon to delete the reply. Deletion is irreversible.

**b) Sending a Quick Response**

You can use defined quick replies during an active conversation with these steps:

* Open the chat screen.
* Select an active customer conversation.
* Click the quick reply icon next to the message box.
* The list of defined replies will appear. Select the appropriate one.
* The reply content will be automatically added to the message box. You can edit it if needed.
* Click the Send button to send the message.

Notes:

* Only active replies are visible.
* You can send multiple quick replies to a customer consecutively.
* Replies can be edited and personalized.