# Chat

**Desk360 Chat Interface** allows you to communicate with users in real time. When you click the **"Chat"** button in the admin panel interface, you gain access to the chat list and customer profiles.

#### 1 - Left Area: Active and Archived Chat Lists

2 - Middle Area: Conversation space with the customer

3 - Right Area: Customer profile and general information section

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#### **Chat List Overview**

The chat list is divided into two main categories:

* **Active Chat List**:\
  Contains conversations with users that are still within the 24-hour messaging window. You can continue messaging all users in this list.
* **Archived Chat List**:\
  Contains chats that have either passed the 24-hour messaging window or have been resolved for a specific reason. Chats that haven't completed the 24-hour period can be moved back to the active list.

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#### **b) Status Selection**

Users can update their status based on their current availability. After each status change, the timer below resets and starts counting again. Status descriptions are as follows:

* **Online**:\
  When the user is online, they can receive new customers and chat requests in the queue. They have access to both active and archived chats.
* **Invisible**:\
  The user cannot receive new customers or chat requests but can continue chatting with their current customers. They have access to both active and archived chats.
* **Break**:\
  The user cannot receive new customers or chat requests but can continue chatting with their current customers. They have access to both active and archived chats.
* **Offline**:\
  The user cannot receive new customers or chat requests and cannot continue chatting with their current customers. Only archived chats are accessible. If a user switches from Online to Offline, their active chats are reassigned to others in the queue.