# Archieve Chat

To access the **Archived Chat List** screen, click the designated menu button in the **chat management menu**.

* New tags can be added to archived conversations, but the **resolution reason cannot be changed**.
* If a conversation is archived **before the 24-hour messaging window has expired**, it can be moved back to the **Active Chat List**, and communication with the customer can continue.
* If a customer in the **Archived Chat List** sends a new message, the conversation is **automatically moved back to the Active Chat List**.

#### **a) Moving a Chat from Archived to Active**

* Conversations that were archived **within the 24-hour messaging window** can be moved back to the **Active Chat List** using the relevant button.
* This button **will not be visible** for chats that have exceeded the 24-hour window.
* To move the conversation back to active, a **template message** can also be sent to the user.

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#### **b) Filtering**

In the **Archived Chats** section, various filters can be used to review past conversations.\
Please note that **filtering is currently not available** in the **Active Chat List**.\
Archived chats can be filtered based on the following four criteria:

* **User**:\
  Filters archived chats based on who archived them. Both archived and active chats are accessible.
* **Reason**:\
  Shows the reason why a chat was archived. This is the reason selected when ending the conversation.\
  All reasons are displayed here, regardless of whether they are currently active or inactive.
* **Tag**:\
  Filters chats by the tags assigned to users. All existing tags are shown in this section.
* **Date**:\
  Users can access conversations within a desired date range.


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