# Desk360 Chat Settings Chat Settings is a section that allows you to manage customizations that may be required during the chat process. Under this menu, there are four main options: Reason Settings: This section includes the reasons added for ending a conversation and moving it to the archive on the chat screen. You can create new request topics, edit existing ones, or deactivate them. Tag Management: Tags are keywords or short phrases that allow you to add multiple contexts to requests. These tags are visible on the customer chat page but are not reflected to the customer. Auto Replies: These are messages sent automatically when a customer representative is unavailable or during specified days/hours according to your rules. Quick Response: Predefined messages that allow you to quickly respond to frequently asked questions. Quick Replies can be used directly in the Chat screen. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://whatsapp.desk360.com/desk360-chat-settings.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.