Desk360 Chat Settings

Chat Settings is a section that allows you to manage customizations that may be required during the chat process. Under this menu, there are four main options:

Reason Settings: This section includes the reasons added for ending a conversation and moving it to the archive on the chat screen. You can create new request topics, edit existing ones, or deactivate them.

Tag Management: Tags are keywords or short phrases that allow you to add multiple contexts to requests. These tags are visible on the customer chat page but are not reflected to the customer.

Auto Replies: These are messages sent automatically when a customer representative is unavailable or during specified days/hours according to your rules.

Quick Response: Predefined messages that allow you to quickly respond to frequently asked questions. Quick Replies can be used directly in the Chat screen.