Tag Management
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Tags allow you to categorize your customers or support requests and facilitate workload sharing between teams. For example, a tag like "technical_issue" can be added for technical problems. With tags, you can filter requests and perform bulk actions. a) Adding a New Tag
You can add a new tag via the Chat Settings or the Chat page.
Go to the Tag Management page under Chat Settings and click the Add Tag button.
On the Chat page, enter a keyword that is not already in your list and press enter.
Tag Name should be a maximum of 50 characters. Do not use spaces; use "-" or "_" instead.
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