> For the complete documentation index, see [llms.txt](https://whatsapp.desk360.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatsapp.desk360.com/desk360-chat-settings/tag-management.md).

# Tag Management

Tags allow you to categorize your customers or support requests and facilitate workload sharing between teams. For example, a tag like "technical\_issue" can be added for technical problems. With tags, you can filter requests and perform bulk actions.\
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**a) Adding a New Tag**

You can add a new tag via the Chat Settings or the Chat page.

* Go to the Tag Management page under Chat Settings and click the Add Tag button.
* On the Chat page, enter a keyword that is not already in your list and press enter.

Tag Name should be a maximum of 50 characters. Do not use spaces; use "-" or "\_" instead.

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