# Tag Management

Tags allow you to categorize your customers or support requests and facilitate workload sharing between teams. For example, a tag like "technical\_issue" can be added for technical problems. With tags, you can filter requests and perform bulk actions.\
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**a) Adding a New Tag**

You can add a new tag via the Chat Settings or the Chat page.

* Go to the Tag Management page under Chat Settings and click the Add Tag button.
* On the Chat page, enter a keyword that is not already in your list and press enter.

Tag Name should be a maximum of 50 characters. Do not use spaces; use "-" or "\_" instead.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://whatsapp.desk360.com/desk360-chat-settings/tag-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.